Frequently asked questions

ehden adventures

Who can climb?

Ehden Adventures is suitable for anyone 5 years+ looking for a fun, challenging and rewarding, highflying experience (as long as they meet the minimum height requirement.)

How long do the activities take?

On average a activity takes 15-30 minutes to complete. Including preparation time and allowing for breaks.

During busy periods courses can take longer to complete than the advised time.

Will there be a guide with me at all times?

Before you begin climbing you are taken through a 15-20 minute safety demonstration led by a Ehden Adventures instructor, giving you an opportunity to familiarise yourself with the safety equipment. From this point on you continue unguided, however there are Ehden Adventures instructors stationed throughout the acitvities should you need any assistance or have any questions.

Is there a weight limit?

There is a weight limit of 120kgs for all Ehden Adventures Activities. We have a range of different harness sizes available, with larger harnesses to ensure comfort for larger climbers.

What if I’m pregnant?

Unfortunately due to safety risks anyone who is pregnant is unable to participate.

Can our group complete different course options?

Yes, it is not a problem if your group would like to split over different adventure options as long as all climbers under 16 have appropriate adult supervision. Supervision ratios are as follows:

Climbers 5 and 6 years 1 participating adult for every 2 children.
Climbers 7 to 12 years 1 adult (participation may be required) for every 6 children.
Climbers 13 to 15 years 1 adult (participation not required) for every 8 children.
Climbers 16 years and over Direct supervision not required.
Can I buy activities individually?

Yes, you can.

Can I get down at any time?

Yes, if at any time you encounter difficulty or feel like you can’t continue climbing our specially trained rescue instructors are on hand to assist you and lower you to the ground if necessary.

Can spectators watch me climb from the ground?

Yes spectators are more than welcome to follow you from the ground as you progress through the activities. There are pathways throughout the activities, as well as picnic areas, so everyone is welcome.

How much does it cost?

The cost per person depends on what adventure options the climbers in your group would like to complete.

Discounted rates are available for school groups and community groups, please give us a call on +961 76 556887 or send us an email for more information.

Do I need to book?

Bookings are essential and should be made well in advance to avoid disappointment. Our weekends are especially busy and can often book out. To ensure your preferred date and time are available please make sure you book in as soon as possible. You can contact us on +961 76 556887.

We require a minimum of 2 climber for a week day booking. Bookings smaller than 5 may be more expensive, so please don’t hesitate to contact us to check availability.

When you have a booking in place it is important you aim to arrive on time. If you are running late please call us on +961 76 556887 to avoid missing out on your climb.

Change of date or time

Should you need to amend your booking we will do our best to accommodate you at a new time. Any cancellations or amendments to your booking must be called through to us 24 hours prior to your booking on +961 76 556887 or a cancellation fee may be incurred.

Change of adventure option

There is no need to contact us if you feel you have chosen the incorrect adventure option for your group or would like to change your adventure option. This is easily changed at check-in so there is no need to worry.

Change of group size

You must inform us of any changes to your group number. Should you arrive at the area with fewer climbers than the number booked a non-arrival fee may be incurred.

Can I cancel my booking?

If you cancel up to 24 hours before your reservation you will be refunded your deposit. If you cancel less than 24 hours prior to your reservation or simply fail to show up you will not be eligible for a refund of your deposit. We are open rain or shine, so if you wish to cancel due to the weather please call us on +961 76 556887 to discuss your options.

What do I need to bring with me?

We recommend your bring plenty of refreshments and dress suitably for the forecasted weather, always take a jacket with you.

What should I wear?

We recommend that you wear comfortable clothing that you don’t mind getting a little grubby. Closed in shoes are required, no jandals or sandals are allowed. We recommend not wearing shorter shorts or having an exposed midriff as this can be uncomfortable when wearing a harness. Hair shoulder length or longer must be tied up to minimise the risk of it becoming caught. Hair needs to be tied as low as possible so that a helmet can be fitted properly. A helmet must also be able to be fitted over any religious headwear.
Please dress appropriately for the forecasted weather, a light waterproof jacket is recommended when rain is forecast.

All necessary safety equipment is provided by Ehden Adventures, please do not bring your own gear. You are welcome to wear gloves while undertaking the activities.

Are there refreshments available at the camp?

We currently have water available for free, there are no stores or cafés in the camp/activities area, so please bring your own refreshments.

What can I expect from my visit to Ehden Adventures?

Upon your arrival you will be greeted by our staff and asked for your booking information.

Payment
You will then be required to pay the remaining balance for your booking. We accept only cash. Once payment is completed everyone will start the activities.

Safety Equipment Fitting
All climbers will be fitted with a harness and helmet by our staff.

Safety Demonstration
Our staff will lead your group through a 10 to 15 minute safety demonstration, then all climbers are required to familiarise themselves with our equipment on our practice course. Please note: you may be required to complete the safety demonstration with other customers.

Climb
The duration of your climb will depend on the adventure option you have selected.

Break
You are welcome to take breaks during your visit. At the end of each course the climbers arrive back to the ground, so it is not disruptive to their course progression to break for lunch or a snack.

Course Completion and Equipment Return 
Upon completion of your adventure option everyone will be asked to return their safety gear and our staff will be on hand should they need any assistance.

Do I need to supervise the children in my group?

Anyone under the age of 16 years is required to have active adult supervision in the park at all times. Supervision ratios are as follows:

Climbers 5 to 6 years 1 participating adult for every 2 children.  
Climbers 7 to 12 years 1 adult (participation may be required) for every 6 children.
Climbers 13 to 15 years 1 adult (participation not required) for every 8 children.
Climbers 16 years and over Active supervision not required.

If the climbers in your group are going to be split over different adventure options it is important you have appropriate supervision(we provide the supervision). It is impossible to supervise two groups at once so please ensure you plan accordingly(or contact the guide to provide you one supervisor). If children are left unattended at any time they will be removed from the activities for their safety.

Is it safe?

Yes, Ehden Adventures have taken all the necessary steps to ensure our activities are safe, as long as you stick to the camp safety rules. However, Ehden Adventures aerial courses are physically demanding at times and therefore there is a possible risk of injury when undertaking such activities.

All participants must undertake a safety briefing with an instructor before they begin. This establishes the correct safety methods and gives you the opportunity to practise before you make your way onto the courses. Participants are responsible for keeping themselves attached to the safety system at all times. Instructors are stationed throughout the park to supervise from the ground and are able to assist whenever necessary.

Do I need to be fit?

While you don’t need to be Tarzan to give Ehden Adventures a go a certain degree of fitness and strength is required to negotiate some of the activities. If you have any doubts as to whether you are fit enough to participate, come on out to the area and check out the activities before you book. There is a maximum weight limit of 120kgs for all activities.

 

Toilets

We have toilets in the camp, and Ehden Adventures staff inspect and clean the toilets throughout the day.

Hand Washing

We have a hand washing station at the area available to all customers to freshen up after your climb.

Picnic/Barbecue Areas

We have picnic tables situated throughout the camp area that all customers are more than welcome to use. We also have Barbecues available for hire for a small fee. Ehden Adventures also offer your group protection from the scorching sun or persistent rain, Ehden adventures can also offer full package for groups including Breakfast/Lunch/Dinner. If you would like to reserve a Barbecue or shelter for your group please call us on +961 76 556887
PLEASE NOTE: Requesting a Barbecue and/or shelter in the notes section of your booking does not guarantee you a reservation. Please call us to ensure your reservation is confirmed.

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